92pak Privacy Policy

1. Introduction

92pak ("we," "us," "our," or the "Platform") is committed to protecting the privacy and personal data of all users who access and use the 92pak online casino and sports betting platform at https://92pak.lat (the "Platform"). This Privacy Policy constitutes a legally binding document that governs our data collection, processing, and protection practices.

By registering an account, accessing the Platform, or using any of its features — including cricket betting markets, casino games, slots, card games, or account management functions — you acknowledge that you have read, understood, and accepted the terms of this Privacy Policy.

This Privacy Policy should be read alongside our Terms & Conditions and Responsible Gaming Policy. Where there is any conflict between this Privacy Policy and the Terms & Conditions on matters relating to data, this Privacy Policy shall prevail.

2. Personal Data We Collect

2.1 Registration Data

When you create a 92pak account, we collect the following information:

• Full legal name as it appears on your government-issued identification;
• Date of birth (for age verification purposes);
• Pakistani mobile number (Jazz, Telenor, Zong, Ufone, or Warid) or email address;
• Chosen username and encrypted password;
• Residential address (city and province within Pakistan).

2.2 Identity Verification (KYC) Data

In accordance with our obligations and in order to process withdrawals, 92pak requires Know Your Customer ("KYC") verification. This process involves the collection of:

• A photographic copy of your Computerised National Identity Card ("CNIC") or other government-issued identity document;
• A selfie or live photograph for identity matching purposes;
• Proof of payment method ownership (e.g., screenshot of JazzCash or Easypaisa account details).

2.3 Transaction Data

All financial transactions processed through your 92pak account are recorded, including deposit amounts, withdrawal requests, bonus credits, and wagering activity. Payment method details — including JazzCash wallet identifiers, Easypaisa account references, or bank account details for HBL, UBL, Meezan Bank, and Bank Alfalah transfers — are stored in encrypted form.

2.4 Technical & Usage Data

92pak automatically collects certain technical data when you access the Platform, including:

• IP address and approximate geolocation;
• Device type, operating system, and browser version;
• Session timestamps, pages visited, and features accessed;
• Betting and gaming history, including wager amounts, game selections, and outcomes;
• Responsible gaming tool usage (e.g., deposit limit settings, self-exclusion activations).

2.5 Communications Data

Where you contact 92pak support or respond to platform communications, we retain records of that correspondence, including the content of messages, timestamps, and resolution outcomes.

3. How We Use Your Personal Data

92pak uses the personal data it collects for the following purposes:

• Account administration: Creating, maintaining, and securing your 92pak account, including authentication, password resets, and session management.
• Identity and age verification: Confirming that you are who you claim to be and that you meet the minimum age requirement of 18 years to use the Platform.
• Payment processing: Facilitating deposits and withdrawals via JazzCash, Easypaisa, and Pakistani bank transfers; detecting and preventing fraudulent transactions.
• Service delivery: Providing access to cricket betting markets, live casino tables, slot games, and card games as requested by you.
• Responsible gaming compliance: Monitoring gaming patterns to identify potential problem gambling behaviour and administering responsible gaming tools including self-exclusion and deposit limits.
• Legal and regulatory compliance: Meeting anti-money laundering ("AML") obligations, responding to regulatory enquiries, and maintaining records required by applicable law.
• Customer support: Responding to your queries, resolving disputes, and improving the quality of our support services.
• Platform improvement: Analysing aggregated usage data to identify technical issues, improve user experience, and develop new features.
• Marketing communications: Sending promotional offers, bonus notifications, and platform updates to users who have opted in to receive such communications. You may opt out at any time through your account settings.

4. Legal Basis for Processing

92pak processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform the contract between you and 92pak — including account creation, game access, and payment processing.
• Legal obligation: Processing required to comply with applicable laws, including AML regulations, age verification requirements, and data retention obligations.
• Legitimate interests: Processing conducted in pursuit of 92pak's legitimate business interests, including fraud prevention, platform security, and responsible gaming monitoring, where such interests are not overridden by your fundamental rights and freedoms.
• Consent: Processing for marketing communications, where you have provided explicit opt-in consent. You may withdraw this consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

5. Data Sharing & Third Parties

5.1 Service Providers

92pak shares personal data with carefully selected third-party service providers who assist in operating the Platform. These include payment processing partners (JazzCash, Easypaisa, and partner banks), identity verification service providers, game software providers (including Evolution, Pragmatic Play, and other certified studios), and cloud infrastructure and cybersecurity providers. All third-party processors are bound by data processing agreements that restrict their use of your data to the specific purpose for which it was shared.

5.2 Regulatory and Law Enforcement Disclosure

92pak may disclose personal data to competent regulatory authorities, law enforcement agencies, or courts of competent jurisdiction where required or permitted by applicable law, including in connection with the investigation of fraud, money laundering, or other criminal activity.

5.3 No Sale of Personal Data

92pak does not sell, rent, or trade your personal data to third parties for their independent marketing or advertising purposes. Data shared with third-party service providers is shared solely for the purpose of delivering services to you on 92pak's behalf.

6. Cookies & Tracking Technologies

92pak uses cookies and similar tracking technologies to operate and improve the Platform. Categories of cookies used include:

• Strictly necessary cookies: Required for core Platform functions including login session management and security. Cannot be disabled.
• Functional cookies: Store your preferences, such as language settings and responsible gaming tool configurations, to improve your experience across sessions.
• Analytical cookies: Collect aggregated data on Platform usage to help 92pak understand how users interact with different features and improve service quality.
• Marketing cookies: Used to deliver relevant promotional content to opted-in users. These cookies are only activated where you have consented to marketing communications.

You may manage cookie preferences through your browser settings. Note that disabling certain cookies may affect Platform functionality.

7. Data Retention

92pak retains your personal data for as long as your account remains active and for a period thereafter as required by applicable law or legitimate business necessity. Specific retention periods include:

• Account registration data: retained for the duration of the account and for a minimum of five (5) years following account closure;
• KYC and identity verification documents: retained for a minimum of five (5) years following account closure in accordance with AML regulatory requirements;
• Transaction records: retained for a minimum of five (5) years following each transaction;
• Support correspondence: retained for a minimum of two (2) years from the date of last contact;
• Marketing opt-in records: retained until opt-out and for a period of two (2) years thereafter.

Where data is no longer required for any lawful purpose, it will be securely deleted or anonymised.

8. Data Security

92pak employs industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Specific measures include:

• SSL/TLS encryption for all data transmitted between your device and the 92pak Platform;
• Encryption at rest for sensitive data fields including payment method identifiers and KYC documents;
• Access controls restricting data access to authorised personnel on a need-to-know basis;
• Regular security assessments and penetration testing of Platform infrastructure;
• Two-factor authentication available for all registered accounts.

Notwithstanding these measures, no method of electronic transmission or storage is completely secure. 92pak cannot guarantee absolute security and is not liable for security breaches beyond its reasonable control. You are encouraged to use a strong, unique password and to enable two-factor authentication on your 92pak account.

9. Your Rights

Subject to applicable law, you have the following rights in relation to your personal data held by 92pak:

• Right of access: You may request a copy of the personal data 92pak holds about you.
• Right to rectification: You may request correction of inaccurate or incomplete personal data. For basic account details, this can be done directly in your account settings.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to our legal retention obligations.
• Right to restriction of processing: You may request that we limit processing of your personal data in certain circumstances while a dispute regarding accuracy or lawfulness is resolved.
• Right to data portability: Where processing is based on consent or contractual necessity, you may request that we provide your personal data in a structured, machine-readable format.
• Right to withdraw consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time through your account settings.
• Right to object: You may object to processing based on legitimate interests where you believe your fundamental rights override those interests.

To exercise any of these rights, contact 92pak at the details provided in Section 13. We will respond to verified requests within a reasonable timeframe and in any event within the period required by applicable law.

10. Children's Privacy

The 92pak Platform is strictly intended for users aged 18 years and above. 92pak does not knowingly collect personal data from individuals under the age of 18. Age verification is conducted at registration and during the KYC process. Where 92pak becomes aware that personal data has been collected from a person under 18, such data will be deleted immediately and the associated account permanently suspended. If you believe that 92pak has inadvertently collected personal data from a minor, please contact us immediately at [email protected].

11. Third-Party Links

The 92pak Platform may contain informational references to third-party services (for example, payment processors referenced in the cashier section). This Privacy Policy applies solely to data collected and processed by 92pak. 92pak is not responsible for the privacy practices of third-party organisations and encourages you to review the privacy policies of any third-party services you access in connection with your use of the Platform.

12. Changes to This Privacy Policy

92pak reserves the right to amend this Privacy Policy at any time. Where amendments are material, 92pak will provide reasonable advance notice to registered users via the Platform, email notification to registered addresses, or such other means as 92pak considers appropriate. The "Last updated" date at the top of this page reflects the date of the most recent revision. Continued use of the Platform following the effective date of any amendment constitutes your acceptance of the revised Privacy Policy.

If you do not agree to the revised Privacy Policy, you must cease using the Platform and may request account closure by contacting 92pak support.

13. Contact Us

For any questions, requests, or complaints relating to this Privacy Policy or the processing of your personal data, you may contact the 92pak Data Protection team:

Email: [email protected]

Please include "Privacy Request" in the subject line of your enquiry to ensure prompt routing to the appropriate team. 92pak will acknowledge receipt of your request within five (5) business days and will endeavour to resolve all privacy matters in a timely and transparent manner.

For issues specifically relating to responsible gaming, self-exclusion, or account limits, please visit the Responsible Gaming page.